About MCITP: Enterprise Desktop Support Technician 7 certification

Benefits of MCITP: Enterprise Desktop Support Technician 7 Certification

Skills required for the MCITP: Enterprise Support Technician certification include the ability to:

• Manage workflow.
• Install and configure desktop operating systems and applications.
• Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity.
• Install and configure hardware devices and drivers (including mobile and personal devices).
• Troubleshoot hardware devices and drivers (including mobile and personal devices).
• Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator).
• Install and test department-specific and line-of-business (LOB) applications on end-user computers.
• Change desktop configurations as needed.
• Re-image desktops as needed.

Job Roles for MCITP: Enterprise Desktop Support Technician 7 certified professionals

Candidates for the MCITP Windows 7 Enterprise Desktop Support Technician credential have expertise in deploying Windows 7, managing security, and troubleshooting network issues. They have three years of experience as a tier-2 or lead desktop support technician.